Versa shows vertical lines through the screen

[sydneek]

I have had my versa for just under a year and has been working great, I love it! Until today, I had charged my versa and immediately noticed a green haze and vertical lines through the screen; I have also had a been experiencing really slow screen, especially during a workout, it would pause and start the workout multiple times. I have tried resetting with the 3 button reset and even updated my device. I have not gotten it wet recently either. Disappointed in this, anyone have any ideas?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @sydneek, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.