help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa shutting down

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2019 20:00

‎12-10-2019 20:00

How do I stop my versa shutting down? I am using an official fitbit screen, today it was on 52'% and shut down, this is happening a lot and is do frustrating, have to wait to get home and charge to get it going again

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎12-10-2019 20:12

‎12-10-2019 20:12

Hi @Mum2three - 

Have you tried restarting your Fitbit? 

  1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.

If this doesn’t work, please reach out to support so they can help you further.

Best Answer
0 Votes

‎12-10-2019 20:19

In response to kawaiiko

‎12-10-2019 20:19

Yes I have tried restarting it, how do I get in touch with support?

Best Answer
0 Votes