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Versa shutting itself off

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‎08-01-2019 19:57 - last edited on ‎08-02-2019 07:33 by Moderator Alum

‎08-01-2019 19:57 - last edited on ‎08-02-2019 07:33 by Moderator Alum

I have a full charge and a recent sync on my Versa. I have restarted it several times. It shuts itself off and it will not come back on unless I connect it to the charger. It is 99% charged. It will not turn on if I push the buttons. It only turns on if I connected to the charger. This just started happening. I got this as a Father's Day gift about 14 months ago and they have not had any issues until today.

 

 

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‎08-02-2019 01:55

‎08-02-2019 01:55

Hi @Shivy75 I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-02-2019 07:34

‎08-02-2019 07:34

Welcome to the Forums @Shivy75 and @NellyG thanks for the help.

 

I appreciate all the efforts in trying to fix this turning off issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-02-2019 07:50

In response to AlejandraFitbit

‎08-02-2019 07:50

I did a complete factory reset this morning. It still will not stay on.

Sent from Yahoo Mail on Android
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‎08-02-2019 09:04

In response to AlejandraFitbit

‎08-02-2019 09:04

My versa is doing the same thing. Turns on when it’s on the charger, but turns off about an hour after being removed from charger. How do I get help with this?

thank you

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‎08-02-2019 10:49

In response to Bull1234

‎08-02-2019 10:49

I did a complete factory reset and it did not solve the problem.

Sent from Yahoo Mail on Android
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