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Versa silicon strap torn

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‎07-21-2020 03:07

‎07-21-2020 03:07

My versa silicon strap has torn in the buckle eye. It’s only 7 months old and already torn. I have managed to swap to the L size strap. Unfortunately it is too big and have to use the last buckle eye. How do I get this sorted as it is still under warranty 

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‎07-27-2020 17:33

‎07-27-2020 17:33

Welcome to the Fitbit Community, @ramlaks.

 

I am sorry to hear your Versa silicon strap has torn. Thanks for the details shared, I understand your concern and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

You can take a look at this page for more information about the warranty policy.

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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