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Versa skips laps

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‎05-15-2019 12:53 - last edited on ‎05-15-2019 19:57 by

‎05-15-2019 12:53 - last edited on ‎05-15-2019 19:57 by

Hi,

 

I posted the issue on another post that apparently has been marked as "resolved". Here's the description from that post. I also created a case with Fitbit. The representative told me there were other complaints about the same issue as well. Well, that was 9 days ago and I haven't heard from Fitbit. Meanwhile, my watch continues to have the same problem, despite reset almost daily. It's time for Fitbit to honor warranty service and provide a real solution!

 

I have Versa for eight months now. At the beginning, the swim app tracks my laps pretty good. Starting about two months ago, the app skips laps from time to time. I have to rely on manual count to keep track my activity.

By the way, I have always been swimming 20 laps, 1000 yard, each time. There is no change in my stroke.

Please help!

 

 

Moderator edit: subject for clarity and personal info removed

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‎05-15-2019 15:39

‎05-15-2019 15:39

Hi, I flagged your post to the Moderator Team. One of them will soon contact you about your problem. 

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‎05-15-2019 19:54

In response to SunsetRunner

‎05-15-2019 19:54

It's great to see you around @W_Zhou  and @SunsetRunner ! 

 

@W_Zhou I appreciate your participation in the Forums and for sharing your experience and feedback.

Our team is always working on improving our devices and user experiences, and your comments are always welcome. Thank you for your troubleshooting efforts and for letting me know that you've contacted Customer Support regarding this matter already. I am sure they tried to help you in the best possible manner, each case is reviewed individually and an appropriate troubleshooting and a solution is being provided. 

 

I would like to confirm that our team is aware of this issue and continue to monitor the situation and work on the fix. I am sorry for any trouble. I understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products. 

 

Since you've been in touch with Customer Support about it, I recommend to continue working with them if you have any additional questions. I appreciate your understanding. 

 

@SunsetRunner thank you for your support. 

 

Feel free to reach out if you have any other questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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