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Versa sleep information inaccurate

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‎07-12-2018 12:00 - last edited on ‎07-13-2018 06:20 by Moderator Alum

‎07-12-2018 12:00 - last edited on ‎07-13-2018 06:20 by Moderator Alum

My husband has owned the Versa for 12 days. Regretfully, I am returning it today. We mainly bought the Versa to track his sleep patterns and hoped it would help him increase his activity at the same time. Of the 12 nights, none of the nights were accurate. For instance, he'd go to bed at 11 p.m. and arise at 7 a.m. and the sleep tracker showed him going to sleep at 1:15 a.m. and getting up at 5 a.m. We'd have to edit it every morning to see his pattern. Also, of the 12 nights, only two nights showed his Light, Deep, REM and Awake/Restless, the other nights were just bars (sleep and awake). After numerous calls to Customer Service and following all of their suggestions, we finally decided it was just too frustrating to keep editing it and not worth the $200 cost.

 

 

Moderator edit: subject for clarity

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‎07-13-2018 06:21

‎07-13-2018 06:21

A warm welcome to the Community @JustHelen.

 

I am sorry to hear about the sleep issues you experienced with your husband's watch and that you returned it. If in the future there is something we can help you with, do not hesitate to let us know.

 

Keep the stepping up. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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3 REPLIES 3

‎07-13-2018 06:21

‎07-13-2018 06:21

A warm welcome to the Community @JustHelen.

 

I am sorry to hear about the sleep issues you experienced with your husband's watch and that you returned it. If in the future there is something we can help you with, do not hesitate to let us know.

 

Keep the stepping up. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-08-2018 16:44 - edited ‎08-08-2018 16:46

‎08-08-2018 16:44 - edited ‎08-08-2018 16:46

I am having the same issues and need a refund as my time to return to bestbuy 

Has been exceeded. My sleep monitoring is very inaccurate. I left my device at work charging and it still captured sleep zones. HOW when I wasn't even wearing it? This leads me to believe that this device is unreliable and would like my money back 

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‎08-08-2018 17:48

In response to igyrod

‎08-08-2018 17:48

I would try to go directly to Fitbit and ask them to at least trade in your defective Versa for a new one (or a different model).  The Versa I returned was my husband's.  It was a dud.  I've been wearing an Ulta HD for a year and a half now and (though it doesn't have near the features the Versa has) it is accurate in all the features it does have. 

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