Versa special edition charging problem

[Shubham-prakash]

My Fitbit Versa special edition is not charging. Please help.

[LiliyaFitbit]

Welcome to the Fitbit Community @Shubham-prakash!

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with your special edition Fitbit Versa not charging. A few factors can cause your device to stop charging and you can find the troubleshooting tips in this help article: Why isn't my Fitbit device's battery charging? 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

If you have any questions, feel free to let me know.

[Shubham-prakash]

Thanks for the reply. I want to know that how soon can I expect the help from support team regarding the servicing or replacement of my Fitbit Versa.

[LiliyaFitbit]

It's nice to see you around @Shubham-prakash. I am sorry for the delayed response. 

I understand your concern and recommend to keep communication open with our Support team since they have already all the details and special tools to continue assisting you. You can check the options to contact Customer Support here. 
 

I'll be around.