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Versa stair count accuracy concern

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‎03-09-2021 10:01 - last edited on ‎03-09-2021 12:22 by Fitbit Moderator

‎03-09-2021 10:01 - last edited on ‎03-09-2021 12:22 by Fitbit Moderator

My Versa is calculating way over my stairs. Ex. I climbed 5 sets of stairs and it says I climbed 175. Can I fix it somehow?
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‎03-09-2021 12:22 - last edited on ‎03-13-2025 08:25 by Fitbit Moderator

‎03-09-2021 12:22 - last edited on ‎03-13-2025 08:25 by Fitbit Moderator

Hi @kjklos, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared in your post. Can you please let me know when was the first time you experienced this issue and how many times since then? To fix this, I’d recommend our restart process. To do so, please follow the steps that are specified on our help article: How do I restart my Fitbit device? and let me know if the issue persists.

I’ll be here if further assistance is needed.

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