Versa steps vanished

[SunsetRunner]

I had 9041 steps on my Versa this morning at 11:15 AM, Central time.  As of 6:48 PM, I have 1455 steps. 
I have *lost* over 8000 steps from today. I have reset my Versa according to the "help" offered elsewhere in this forum. The software version is 32.33.1.30.

I'm not sure what is going on. I was quite happy with this Versa as a replacement for a Blaze that failed on me after two years, but now I'm questioning it. Please offer an actual working solution, other than just "reset the watch." 

Thank you.

Moderator edit: subject for clarity

[SunsetRunner]

Hi, are you using a Fitbit Clock Face or a Third Party One. If yes, which one do you use? Third Party Clock Faces can lead to problems you mention, regards kuzibri 

[SunsetRunner]

I am using the standard Fitbit clockface. With the issues I had with my Blaze's battery, I wasn't going to take any chances on jeopardizing my new Versa's battery.  My Versa is three months old and should not be experiencing this issue.  Interestingly, I am involved in a Weekend Warrior challenge and my steps are registering correctly there.

[SunsetRunner]

Hi, do you have problems syncing your Versa with the Fitbit aoo on your Phone? regards, kuzibri

[SunsetRunner]

I didn't until just now.  It synced about 20 minutes ago, but when I tried manually, I got "no device found."  my phone is fully charged, my Versa is fully charged. Bluetooth is enabled. Again, I have no notifications received on the Fitbit. I do not use fancy clock faces. I have my display set on DIM.  I don't use my Fitbit for music. I have the heart rate turned on.

[SunsetRunner]

Go to the Play store and see if Fitbit needs to be updated. If yes, close your Fitbit app, update it and restart it again and synchronize. Maybe this solves your problem.  

[Shaddude]

Can't link mine either...did you fine a solution?

[SunsetRunner]

Hi, which Fitbit clock Face are you using? Regards, kuzibri

BTW, are your steps also gone when ygo into the Today screen by swiping from the bottom of the screen to the top of it?

[SunsetRunner]

My app is up to date. It updated 4 days ago.

The clockface I'm using is "minimal."  I don't use anything majorly fancy.  Having issues with my Blaze taught me to go for minimalist on the Versa.

[SunsetRunner]

Shaddude, I have not found an acceptable solution yet.

[SunsetRunner]

To answer your question about steps in "today"...those are gone. Today is the second day I've lost steps and I'm rapidly becoming disenchanted with Fitbit.  In the "Goal Day" challenge I did yesterday, my steps appear to have counted, and they seem to have counted for my Weekend Warrior challenge. 

It's just frustrating to have everything disappear.

[SunsetRunner]

Hi, AFAIK, minimal is a third party CF (developed by Shawn) and not one developed by Fitbit itself. Change you CF to one developed by Fitbit itself, f.i. the Simple CF, and restart your Versa and in principle your steps problem should be solved. Regards, kuzbri

[SunsetRunner]

Okay, I will try it but let me say that I've been using this clockface since I purchased this device three months ago and this is the first time I've *ever* lost steps.  I will keep you posted.

[SunsetRunner]

Third Party Clock Faces can act peculiar cause of the fact that the Face is outdated/not updated by the developer for the current Firbit app version. This is often the main cause of this behaviour, also TPCF are often not compatible with either new firmware versions or new Fitbit watches. And yes, keep me posted!!

[SunsetRunner]

Well, it wasn't the clockface because I just synced my data and lost another 400 steps for today.

As I said earlier, I'm losing faith in Fitbit, which is a shame. I've been a loyal user since 2012 and if they do not get this resolved, my brand new Fitbit is likely to be set aside and ignored.

[SunsetRunner]

Hi, I flagged your post to the Moderator Team. One of them will contact you in short while about your steps problem, so keep a close look at you post.

May I ask you to do an experiment to see if the problem is your Versa or not? Got to clock faces and choose all clock faces. In the search bar type The One by Olbia Coding and press search. Once you have found it, install it, allow all permissions and adjust it to your own taste. Although this is a payed Clock Face, it has a trial period of 30 hours, thus in that time you can see if your steps problem is solved. Use this CF myself already for months without any problem. Besides that it is abolutely battery friendly CF with a size of only 16 kB.  

Regards kuzibri

[AlejandraFitbit]

Thanks for your participation in the Community, for the efforts in trying to fix this steps issue. and @SunsetRunner, for the help.

@Shaddude and @SunsetRunner, can you please tell me how are you logging your activities? Are you logging activities like walk or run? If you are, keep in mind that manually logging these activities might take away your steps.

I hope to hear from you soon. 🙂

[SunsetRunner]

I use the sync feature within the Fitbit App to sync my steps with my tracker.

As of right now, I have 7604 steps (10:00 AM 9/9/19).  I am afraid to sync my steps for fear of losing them.

The odd thing is, my challenges--Weekend Warrior, Goal Day--retained my steps.  Only my app appears to have lost the steps. I use a Samsung Galaxy S10+ Android v 9. 

I have all the latest updates that I am aware of.

I just want it fixed

s of 10:58 AM, my step count has rolled back to 1920. 

Tell me how to completely wipe the "smart watch" to factory, as if it's never been worn and I will do that. 

I am really tired of the constant resetting of my watch.  I had steps at 10:00 AM, now they're gone.  I'm at 61% of my goal in the "Goal Day" challenge I'm participating in, so why is that?  If the steps are gone, they should have rolled back everywhere.  

I have "all-day sync" selected on. My firmware version is 32.33.1.30.  "Reminder to move" and "always connected" are the only things on, besides "quick view".

Oh...interestingly, my "floors climbed" count didn't change from 5. 

[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. However, I totally understand how you feel about this and I appreciate your feedback and comments.

I would like to follow up on this issue and would like to know if the issue persists or if it got resolved.

Regarding your inquiry about how to factory reset your watch, open the Settings app > About > Factory Reset or Clear User Data. Please sync your watch before this in order to avoid losing current data.

Looking forward to your response! 😀