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Versa stopped automatically recording walk

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‎05-21-2018 13:33 - last edited on ‎05-25-2018 05:54 by Moderator Alum

‎05-21-2018 13:33 - last edited on ‎05-25-2018 05:54 by Moderator Alum

My Versa has stopped automatically recording when I am out walking. I have restarted the watch, deleted app and reinstalled. Any other suggestions?

 

 

Moderator edit: subject for clarity

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‎05-25-2018 05:57 - last edited on ‎05-27-2025 07:54 by Fitbit Moderator

‎05-25-2018 05:57 - last edited on ‎05-27-2025 07:54 by Fitbit Moderator

Welcome to the Community @PaulaM84.

Thanks for troubleshooting this by yourself. Please confirm these are steps you are doing in order to restart your watch:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Also, are you doing the same amount of time of this exercise? Is the issue directly with syncing? If it is, I recommend taking a look at the Having trouble syncing? post and follow the instructions there.

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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