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Versa stopped counting - then constant reboot

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‎08-15-2018 04:42

‎08-15-2018 04:42

Versa rebooted twice during the night on its own.  Today, it would not count steps and swiping the face had no effect.  I tried a reboot and now the Versa is in a constant state of starting up, then rebooting.

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3 REPLIES 3

‎08-15-2018 05:40

‎08-15-2018 05:40

Try a factory reset. If that doesnt work let it run the battery out and leave it flat for a couple of hours and then try charging. If neither of them help you will need to contact Support (link in my signature)

 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-15-2018 16:19

In response to NellyG

‎08-15-2018 16:19

I let the battery die and then recharged it.  It appears to be working for now.

 

Thank you

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‎08-17-2018 02:54

In response to RL13

‎08-17-2018 02:54

Woke up this morning with 2,000 random steps and the Versa in a constant state of starting up, then rebooting.   Sometimes an error message appears regarding the clock face (Fitbit Business face).  The three button reboot will NOT work because it constantly goes into another reboot.  I can’t access the settings on the clock face during a moment if not rebooting because the swipe function will not work.  The 75% battery from last night should be dead within the next hour or so because the constant rebooting drains it.   Very disappointed.

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