11-05-2019 19:15 - last edited on 11-06-2019 04:55 by JuanJoFitbit
11-05-2019 19:15 - last edited on 11-06-2019 04:55 by JuanJoFitbit
After the last upgrade the notifications stopped and the tilting of my wrist doesn’t light up and tapping the face of the watch doesn’t work. This is only 2 months old.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
11-08-2019 21:08
11-08-2019 21:08
Having the same notification service not running issue with my versa. App version 3.9.1
11-05-2019 19:51
11-05-2019 19:51
Hold in left side button a few seconds; look for 'Screen Wake'; tap to toggle on or off.
11-06-2019 04:54
11-06-2019 04:54
@CherieE, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving notifications and the screen doesn't turn on when tapping it or when turning your wrist.
In addition to the information that shared @JohnnyRow, please restart your Versa as described in this help article. After this, check out if the "Screen Wake" feature works and your watch turns on when tapped.
Regarding the notifications, issue, please try the troubleshooting steps that are recommended in this help page.
Keep @JohnnyRow and me posted on the outcome.
11-08-2019 19:46
11-08-2019 19:46
11-08-2019 21:08
11-08-2019 21:08
Having the same notification service not running issue with my versa. App version 3.9.1