Versa stopped receiving notifications

[Kathymoeller58]

My Versa was notifying me for calls and text and it stopped since I have updated my iPhone. I have made sure I am not in the “do not disturb. I have logged off both. I have removed and re-added. Please help me. My Versa is only a month or so old.

Moderator edit: subject for clarity

[NellyG]

I dont know much about iPhones, but believe you need to have 'Show in History' turned on in the phones settings in order to get them.

Also check on your versa that notifications have not accidently been turned off. On the watch face, long press the left button and check they are ON (you may need to swipe to the left after the long press if it comes up with the Fitbit pay screen)

[AlejandraFitbit]

Welcome to the Community @Kathymoeller58 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this issue and would like to know if your notifications issue has been resolved? If it hasn't, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

Let me know the outcome. 

[Kathymoeller58]

I have tried these. I do get the notices to my Versa but it does not vibrate on my wrist. I do not get notices of calls either.

Moderator edit: content

[AlejandraFitbit]

Thanks for the update @Kathymoeller58. Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.