Versa stopped receiving notifications

[Willo4]

After doing the latest iPhone update I am no longer receiving notifications, calls etc.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Willo4, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped receiving notifications after the iPhone update.

I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor the notifications feature and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[Willo4]

Thank you for your response. I tried all those tips with no success.

[Leanne81]

I have this problem also but for me it was a previous iPhone update. Not had notifications in 4-6 months. I spoke to Fitbit last week as I am getting frustrated at not using the watch to it’s full potential ie notifications etc. I was told it was an issue between the iPhone update & Fitbit software. To ensure the latest Fitbit update is on my Versa and to basically wait it out until the problem is rectified by Fitbit. Sorry I’m not much help. I’m currently looking to purchase another brand of smart watch 😢. 

[Willo4]

I appreciate your response. Thank you 😊

[Willo4]

@JuanJoFitbit  I tried the troubleshooting tips and I’m still not receiving notifications. Please help.