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Versa stopped receiving text messages

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‎06-09-2020 04:32 - last edited on ‎06-22-2020 15:03 by Fitbit Moderator

‎06-09-2020 04:32 - last edited on ‎06-22-2020 15:03 by Fitbit Moderator

Hello my versa won’t show texts anymore, I have iPhone and it was working but has stopped.i have tried resetting it , deleting app, allowing all settings on iPhone including show previews always . 
has anyone got any ideas ?

 

 

Moderator Edit: Clarified subject

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‎06-22-2020 15:10 - edited ‎03-26-2024 04:24

‎06-22-2020 15:10 - edited ‎03-26-2024 04:24

Hi there @Tlb21, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot the notifications not coming through your Versa. 

While reading your post I was wondering if you are unable to receive your iOS notifications but do receive notifications from 3rd party apps? Or nothing at all? 

In the meantime, please confirm you did try the following and also let me know some information requested: 

  1. Current iOS OS? 
  2. Is your Versa syncing?
  3. You did Toggle the iMessage setting; general > Messages > iMessage
  4. Verify the `Show Previews` to be on `Always`.
  5. You followed the troubleshooting steps provided here: Troubleshooting quick tips for iPhones

I'll be around, keep me posted. 

Maria | Community Moderator, Fitbit


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‎06-22-2020 15:25

In response to MarreFitbit

‎06-22-2020 15:25

Yes I tried all the trouble shooting tips . Calls show up , but no texts , or calendar alerts .
im running 13.5.1 on my iPhone  

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‎06-22-2020 18:18 - edited ‎12-29-2023 05:21

In response to Tlb21

‎06-22-2020 18:18 - edited ‎12-29-2023 05:21

Hi there @Tlb21, I appreciate you've taken the time to follow the tips and recommendations I provided. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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