Versa stopped receiving text notiications

[Carppy]

Started getting text again and stopped again.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Carppy, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it stopped receiving text notifications.

I would like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[cvv77]

Ik have tried everything, but nothing works...

It's a versa 2

[JuanJoFitbit]

@cvv77, I'm sorry for the late response. However, let me welcome you to our Fitbit Community. I appreciate the time spent trying to get the text notification issue resolved before contacting our forums.

In order to avoid providing the same information from my end, please let me know what troubleshooting steps you have tried.

In the meantime, let me know what is the brand and model of your phone.

Looking forward to your response.

[cvv77]

I have a oneplus 6t and a Fitbit versa 2. I used to have a versa with the same phone and it was all working well. 

I tried to uninstall the Fitbit app serveral times, set my versa 2 to factory reset, and restarted my phone serveral times. I also disconnected the bluetooth. 

The Fitbit app is having acces to my phone and all apps necessary. 

I don't know what tot do anymore.

[Carppy]

Tried all the suggestions doesn't help..S10+ galaxy 

Sent from Yahoo Mail on Android

[cvv77]

Can you help me please! 

@JuanJoFitbit 

[JuanJoFitbit]

@Carppy @cvv77, I apologize for the delayed response. However, I'd like to thank you for trying the recommended troubleshooting steps.

Our team is aware of this issue and are actively working on a fix to this issue in order to have it resolved soon. Once a solution is available, we'll make sure to post it in the Community.

I totally understand how you feel about this and we appreciate your patience and understanding with this.

I'll be around if any question arises.