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Versa stopped responding

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‎08-01-2019 14:29 - last edited on ‎08-04-2019 15:07 by

‎08-01-2019 14:29 - last edited on ‎08-04-2019 15:07 by

My Versa stopped responding on Wednesday after I took it off the charger.  It had charged overnight but since then all I have is a black screen.  I have tried the hard reset on the device but nothing happened.  Battery life has been steadily decreasing over the last couple of weeks and my notifications have been intermittent as well during that time.  Any thoughts?

 

 

Moderator edit: subject for clarity

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‎08-04-2019 15:14

‎08-04-2019 15:14

Welcome to the Fitbit Community @laurabhall. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experienced with your Fitbit Versa. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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