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Versa stopped syncing

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‎10-16-2018 18:02 - last edited on ‎10-17-2018 05:09 by Moderator Alum

‎10-16-2018 18:02 - last edited on ‎10-17-2018 05:09 by Moderator Alum

A week ago my Versa stopped syncing. I tried turning it off and on multiple times and then tried to unpair and pair it again and now it won't even connect to my phone at all. I even uninstalled the app and tried it all over again. I haven't had it very long and I have never had these problems with previous Fitbit devices. Any other thoughts? These are too expensive to quit functioning properly after just a couple of months. Oh and the Pandora has never worked to boot! Super frustrated and unhappy with this purchase so far.

 

 

Moderator edit: subject for clarity

Best Answer
4 REPLIES 4

‎10-17-2018 05:11

‎10-17-2018 05:11

It's great to see you here @Corissa85.

 

I appreciate all the efforts in trying to fix these issues and recommend taking a look at the following help articles and follow the instructions provide:

 

Also, please check that your phone is a compatible mobile device.

 

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-17-2018 19:25

In response to AlejandraFitbit

‎10-17-2018 19:25

I have read this article and tried all of those things. Also I have a samsung galaxy s9 plus so besides the fact that it worked for over a month, compatibility should, and was not an issue. Given that multiple people have had this issue and had to replace their devices, I think it is clear that this is a flaw on FitBit's end. Its pretty ridiculous all of the issues this watch has had given the price tag on it. 

Sent from my T-Mobile 4G LTE Device
Best Answer

‎10-17-2018 20:07

In response to AlejandraFitbit

‎10-17-2018 20:07

Of course it is a compatible device, it was syncing before. Did you read her comment?

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‎10-17-2018 20:21

In response to AlejandraFitbit

‎10-17-2018 20:21

My versa has also stopped syncing. Yesterday I spent 11/2 hours turning my phone on and off and restarting the versa, and eventually it synced. I had my wifi checked, and my signal is perfect. wifi comes in on everything else. this also started about a week and a half ago, I have a case number which fitbit support closed but I am still having problems with the versa, Please don't tell me to go to fitbit.com/support, been there. Fix the software.

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