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Versa stopped syncing

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‎08-15-2019 05:23 - last edited on ‎08-16-2019 13:40 by Fitbit Moderator

‎08-15-2019 05:23 - last edited on ‎08-16-2019 13:40 by Fitbit Moderator

Ok, the app updated yesterday and since then my Versa will not sync to my phone at all.  What is up? 

Last week my Versa stopped receiving notifications, now it is not syncing at all!

 

 

Moderator edit: updated subject for clarity

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‎08-16-2019 13:41 - edited ‎02-03-2024 07:07

‎08-16-2019 13:41 - edited ‎02-03-2024 07:07

Welcome to the Community Forums @merrylouwho.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your device is compatible, I'd recommend to follow the steps provided in the help article: Why won't my Fitbit device sync?

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


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