11-02-2019 06:30 - edited 11-02-2019 08:32
11-02-2019 06:30 - edited 11-02-2019 08:32
Hello. My Versa is 9 months old. It is firmware version 32.68.9.15 App is:3.9.2 I use iPhone Xs Max to sync it with your app. Recently it stopped tracking Heart rate, sleep, stairs climbed & active mins, hourly activity, miles & steps. The heart rate displays "--" . I finally looked at the bottom of the watch and the green light is not illuminated. The sensor is not working at all. I jumped through all the troubleshooting guidelines you state and still nothing. I even did the factory reset as a last resort and it still won't track or show me a green light on the back. It is so frustrating! Please advise as to how I can get.a replacement. This is unacceptable. Thank you for help as I have been a long time user!
11-02-2019 08:06
11-02-2019 08:06
Hi @marsydoats , since you have done all the known steps to solve the problem with no luck, call Customer Support asap. Probably a hardware issue. regards kuzibri
11-03-2019 14:01
11-03-2019 14:01
Did you have any luck getting it to work? I'm experiencing same problem and have been months. Contacted customer service did all forms of trouble shooting with it still not working. They said all they could do is send me 20% coupon for a new purchase. What???!! So frustrated I just want a product that works!
11-03-2019 14:37
11-03-2019 14:37
11-03-2019 18:47
11-03-2019 18:47