Hi, it’s not working. Only had in 9 months and am still within warranty of 1 yr. For $200 you would think you would get more use from it. I called and explained that it stopped tracking heart rate, sleep, hourly steps, etc. In fact, it was only able to give me accurate time and date. Also, the green sensor lights on bottom of tracker aren’t working at all, which means it is not reading my heart rate, sleep and active minutes during gym workouts. I tried all the reset suggestions from FITBIT forum.
CS had me jump through hoops that I had already tried: restart it, do factory reset, sync, turn off Bluetooth and back on, walk 100 steps and re sync etc. This got it to at least record my steps. When I said: I still see the heart rate icon with 2 dashes in place of my heart rate, she said: 2 dashes are where the heart rate should be? I said: Yes. And the green lights on underside of watch are still off. She said let me check your warranty. They sent me email saying they are sending me a replacement. It’s probably going to be a refurbished one and won’t last. I’m just plain skeptical about this Versa now! How many months have you had yours?
