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Versa frustrated

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‎10-30-2019 04:27

‎10-30-2019 04:27

 I have had my versa first awhile now (about a year) and I use the app on an android phone. I have followed every suggestion they have recommended and yet I do not get my text messages or phone call notifications. I did in the beginning a few times ( not consistently) and now I have settled for all it being good for is a watch and pedometer.  After this latest update it seems to be worse... Battery drain in 14 hours, shutting off randomly, not giving me my 250 step hourly notifications. Am I alone in this and are there any other suggestions out there?  I'm thinking this may also be an Android OS issue ( cannot change phone to have fitbit work). Help

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‎10-30-2019 10:02

‎10-30-2019 10:02

Hi @DeannaMadaj7 , in order to be of help I need to know which phone you're using, regards kuzibri

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‎10-30-2019 21:24

In response to SunsetRunner

‎10-30-2019 21:24

I have a LG G6. 

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‎10-31-2019 05:21

In response to DeannaMadaj7

‎10-31-2019 05:21

Hi @DeannaMadaj7 , some Android users suffer from these problems after the latest Firmware update. Fitbit is working on it, regards kuzibri

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‎11-03-2019 17:53

‎11-03-2019 17:53

I still am having issues! It won't hold a charge for longer than 13 hours now! So frustrated. Was in a challenge with coworkers and have no idea if I could have won as the battery was at 0% and I didn't know it for hours!! Need a fix for this quickly!

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‎11-03-2019 18:42

In response to DeannaMadaj7

‎11-03-2019 18:42

Hi @DeannaMadaj7 , contact Customer Support asap and ask for a battery test, Regards kuzibri 

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