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Versa stopped tracking hear rate

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‎05-25-2020 22:15 - last edited on ‎06-30-2020 05:14 by Fitbit Moderator

‎05-25-2020 22:15 - last edited on ‎06-30-2020 05:14 by Fitbit Moderator

There are two lines where my heart rate should be. (It is not tracking) My band is not loose and I have made sure in settings on my Fitbit versa that heart rate tracking is “on”. I have also turned my watch on and off and have also deleted and reinstalled the app on my phone.

 

 

Moderator edit: updated subject for clarity

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‎06-30-2020 05:14

‎06-30-2020 05:14

Hi @Cassiepb, welcome to our Fitbit Community! Regarding the heart rate tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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