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Versa stopped tracking my data altogether

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‎03-30-2022 12:12 - last edited on ‎03-31-2022 13:36 by Fitbit Moderator

‎03-30-2022 12:12 - last edited on ‎03-31-2022 13:36 by Fitbit Moderator

My versa is not having my steps or anything else today. Charged  it last night and today I have no steps, floors, active minutes or anything g else.

 

Moderator Edit: Clarified subject

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‎03-31-2022 13:39 - edited ‎08-03-2023 12:08

‎03-31-2022 13:39 - edited ‎08-03-2023 12:08

Hi there, @sweetone. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

If you haven't done so yet, I'd recommend restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-31-2022 13:39 - edited ‎08-03-2023 12:08

‎03-31-2022 13:39 - edited ‎08-03-2023 12:08

Hi there, @sweetone. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

If you haven't done so yet, I'd recommend restarting your Versa by following these steps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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