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Versa stopped tracking my steps and sleep data

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‎07-06-2021 15:37 - last edited on ‎07-07-2021 07:47 by Fitbit Moderator

‎07-06-2021 15:37 - last edited on ‎07-07-2021 07:47 by Fitbit Moderator

Versa just stopped tracking steps and sleep. I’ve tried everything I could possibly do. Is there anyone out there that got theirs back to normal?  I also signed up for premium and now I can’t use the features I want to cancel. I’ve done all the manage subscriptions on the site and google… but there’s no link to anything that gets me able to make sure I can stop paying for it. Obviously a design by Fitbit to get money from frustrated users. Any help would be appreciated thanks.

 

Moderator Edit: Clarified subject

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‎07-07-2021 07:50

‎07-07-2021 07:50

Hi there, @Lmschoch. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

 

Since you've exhausted all troubleshooting steps provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. Our Support Team will be able to help you with the issue of your data not being tracked and the cancellation of your Premium Subscription. 

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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