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Versa stopped tracking sleep

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‎06-25-2020 08:34 - last edited on ‎08-18-2020 05:14 by Fitbit Moderator

‎06-25-2020 08:34 - last edited on ‎08-18-2020 05:14 by Fitbit Moderator

So disappointed in this purchase.  Sleep tracker worked first day and not since. And tech support offered a few useless remedies and now I’m stuck with a product that doesn't do as advertised and a none existent tech support 

 

 

Moderator edit: updated subject for clarity

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‎08-18-2020 05:13

‎08-18-2020 05:13

Hi @RAM9216, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped tracking your sleep. I totally understand how you feel about this and the Support experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried.

 

In the meantime, restart your Versa as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your sleep.

 

Looking forward to your response.

JuanJo | Community Moderator

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