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Versa stopped turning on

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‎07-19-2020 05:55 - last edited on ‎07-23-2020 06:14 by Fitbit Moderator

‎07-19-2020 05:55 - last edited on ‎07-23-2020 06:14 by Fitbit Moderator

My Versa has just stopped working, I charged it Friday night, wore it Saturday no issues, Sunday evening it’s just stopped working, no reaction to any resets not a single thing has worked. I can’t seem to contact customer support at all either? Any idea what I can do? I’m devastated that I cant get support.   ☹️

 

 

Moderator edit: updated subject for clarity

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‎07-23-2020 06:13

‎07-23-2020 06:13

Hi @samisuperstar77, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped turning on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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