Versa stopped working after the update

[ChrisMoon]

• Am I the only one that has been having issues with the last firmware update?
• My battery power went from 3 days to lasting only 18hours, literally overnight.
• When I questioned customer care about it they sent me some  procedures to follow.
• Now my screen has gone blank, and i have been told that my device is out of warranty and I would need to look at getting a later device.
• I am absolutely 

Moderator Edit: Clarified subject

[JohnnyRow]

You are posting in Android App board, which is software app for all devices.  But you are talking about firmware update, which is specific to a particular model, but you did not specify which model you have.

[MarreFitbit]

Hi there, @ChrisMoon. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. I understand where your concern is coming from. @JohnnyRow Thanks for trying to help!

As you mentioned, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

See you around. 

[Darrenllenton]

Mine stuck at the logo won't do anything on versa 2

[MCSpendlove]

I have the exact same issue 

[TerjeA]

Same here, have you got an answer / solution to the problem?

Fixed the clock now. Removed the clock from the app. Reset the watch to factory settings, connected to the app again and finally updated the software. Then it was fine.

[ChrisMoon]

Hi
I made contact with customer services and after a few back and forth
messages, and switching off the watch it seems to have come back on.
The watch is out of warranty and they suggested that I look at newer
products.
Hope this helps
Thanks

[AZDevil]

How did you reset to factory settings?

[ChrisMoon]

Hi
I did not reset to factory settings.
Followed customer care instructions to switch off and switch in again, a
few times.
Thanks

[Darrenllenton]

I couldn't fitbit are replacing it

[ScottJED]

You are not the only one who had problems with your Versa 2 after the firmware Sept upgrade. I lost the step counter & had to charge the battery every night. Talking to customer service had no solutions...just a run around. I finally rei-nstalled my watch & it is working as before the update ..but lost all past data. 

[AZDevil]

SOLUTION!!  Versa2 up and running again!!  WHOOHOO!

My daughter looked up the steps to reset my watch here.  We turned of Bluetooth and removed the watch from the Fitbit app. 

Here are the steps we used that I got from customer service...takes awhile to reset the watch up but working well now!

• Unpair your Versa 2 from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

I hope that this works for you all!

[SunsetRunner]

Thanks for sharing! Hopefully it continues working well and others can learn from your experience.

[NancyB]

I stopped doing firmware updates a yr ago because every single one I’ve ever done has caused problems w/my Versa & negatively impacted battery life.