Versa stopped working and overheated

[EA111]

My Versa stopped working today, I put it to charge(it still had some battery left), went to check on it after half an hour. It felt really hot as I took it off the charger and the screen was flashing a bit, then went dead. Half a day later in trying to charge again but nothing... Anyone knows what might be the problem?

[SunsetRunner · Accepted solution]

Hi, do not put it in the charger again as you may risk overheating, which is very dangerous. Contact Customer Support asap with this problem, exactly describing what your problem is. Seems to be a hardware problem with the battery. 

[LiliyaFitbit]

Welcome to the Fitbit Community @EA111 ! It's nice to see you around @SunsetRunner ! 

@EA111 I appreciate your participation in the Forums and for sharing the details of the issue with your Fitbit Versa. Thank you for your efforts to resolve this. I've shared your case with our Support team and they will continue assisting you on this matter. Please keep an eye on your inbox for further instructions.

@SunsetRunner thank you for your helpful advice!

I'll be around if you need further assistance.

[EA111]

Many thanks, I'm now in contact with customer services and I've got a return label for warrantee replacement 👍

[LiliyaFitbit]

Hi @EA111 ! Thank you for taking the time to reply.

I am glad to hear you're working with Customer Support regarding this matter and will receive a replacement! 

Keep on visiting the forums. Happy stepping!

[Batwing91]

I have a versa 2 and have been experiencing the same problems.

[Chx]

Just had the same issue. Hoping customer support can help me.