Versa 2 won't sync

[Shelly23]

My Fitbit Versa 2 will not Sync. I tried to Uninstall and reinstall my app and it still didn't work.... HELP

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Shelly23 

Have you tried restarting your Versa 2? I’d try that first. Just hold down the button on your Versa 2 until you see the Fitbit Logo then release the button. It will vibrate telling you the restart is complete. 

If the problem persist try turning your Bluetooth off, restart your phone, then turn your Bluetooth on again. Now check if your Versa 2 is syncing properly. 

If restarting doesn’t work it might help to just set up your Versa 2 as a new device. You won’t lose any of your data setting it up as a new device. But, you will lose the data you collected after your last successful sync. 

To set up your Versa 2 as a new device follow these instructions carefully: 

1. On your phone, tap Settings > Bluetooth > now remove Versa 3 by unpairing it if your on an Android device or tap settings>Bluetooth> then tap the blue information icon then tap forget this device if your on an iOS device. If it doesn’t appear anywhere on your Bluetooth proceed to step #2
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. 
4. Log out of the Fitbit App then force shut the Fitbit app by swiping it upwards 
5. Restart your phone.
6. Restart your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
7. Log back into the Fitbit app, tap on your profile picture then scroll down and tap Set Up a Device.
8. Choose Versa 2 from the list and follow the onscreen instructions. When asked if you want to replace your Versa 2 say yes.

😉  Hopefully this will get you back up and running again and provide you a solution to your syncing issue. Please come back and let me know how it goes 

[acadie]

I was just told by Fitbit support that this is an Android-wide issue with some Fitbit products. It's not the phone, it's not your Fitbit. It's the app, which they said may not be updated for another week or two to fix this!!!! Not happy at all, before I found this out, another rep told me to do a factory reset. Do not do that!!! 

[SunsetRunner]

Hello @acadie 

This is a syncing issue and the steps above is not a factory reset. It’s simply setting up your device again to the Fitbit App. 

Did you perform a factory reset?? Are you experiencing syncing now after doing a factory reset? 

[Sbeck18]

I’m having this issue as well and have done ALL of the recommended steps! Still nothing. It synched once a few hours ago and I thought I was fine, but now the time is wrong on my watch and everything and it will not synch. I have an iphone though, not android. Is it still possibly an issue on the tech end and not something wrong with my device? It’s not even a year old… 😩 

[SunsetRunner]

Hello @Sbeck18 

I haven’t personally heard of a syncing issue (either iOS or Android) since the latest Fitbit update. I have heard of Fitbit App crashes, Zone Mins missing, notifications issues but not syncing issues. But with that said I can’t say if syncing issues is definitely not a growing issue.

I personally use an iOS device, use Versa 2, have the latest Fitbit App Version and Firmware Version on my Versa 2 and I’m not experiencing syncing issues. I can only suggest trying the steps I described above if your having a syncing issue. It’s not a factory reset of your Fitbit. It certainly doesn’t hurt trying the above steps. Either your Fitbit starts syncing again or it doesn’t help and your still not syncing with your mobile device. 

[bubblesbec]

I am having the exact same issue. Has been going on for about a week now. Very frustrating- have done all the recommended steps and still having issues. I also have an iPhone and my watch is not even a year old either. Mine will tend to sync once in the morning and that’s it. It won’t sync again and my time slows down. It’s frustrating!