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Versa stopped working overnight

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‎07-16-2019 23:10

‎07-16-2019 23:10

Hi, woken up this morning abs my versa has a black screen & no lights flashing on the back. It was about 80% charge when I went to bed. Tried the restart procedure but still nothing. What do I do? Tried the live chat, nobody has come back to me. 

Thanks in advance. 

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4 REPLIES 4

‎07-17-2019 01:24

‎07-17-2019 01:24

Hi @JoJo1477  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-17-2019 02:48

In response to NellyG

‎07-17-2019 02:48

Thank you 

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‎07-17-2019 06:50

In response to JoJo1477

‎07-17-2019 06:50

Welcome to the Fitbit Community @JoJo1477. It's nice to see new faces around. I'll be glad to assist you with your Versa screen inquiry. Thank you for trying the restart procedure and for trying the live chat. 

 

A customer support representative will contact you soon. Please check your email. 

 

Thank you for the heads up @NellyG. 

 

Please let me know if you need further assistance. 

Andrea | Community Moderator, Fitbitp>

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‎02-16-2020 06:46

‎02-16-2020 06:46

The same exact thing happened to me. Mine was at 73% yesterday and I put it in the charger for a while because we were going to be out late... I put it back on my wrist before we left, it worked fine, then I went to bed and today it’s dead as a door nail. No lights on back and won’t take a charge... nothing, just black. 

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