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Versa stopped working suddenly

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‎01-23-2021 04:58 - last edited on ‎01-23-2021 07:39 by Fitbit Moderator

‎01-23-2021 04:58 - last edited on ‎01-23-2021 07:39 by Fitbit Moderator

Earlier today my Versa stopped syncing. The time on the clockface was wrong. Now the screen is black. I can feel vibrations from time to time, and restarts over and over. Does not respond to pushing buttons or tappning screen. 

 

I've tried to change clock face, the app can not connnect to watch. Restart made no difference.

 

Moderator Edit: Merged posts

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‎01-23-2021 07:41

‎01-23-2021 07:41

Hi there @K1P2, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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