Versa stopped working

[SunsetRunner732]

If so, please reply. Fitbit has done something to cause these devices to go haywire then die. It isn't right, they need to do something more than offer a 25% discount!

Moderator Edit: Clarified subject

[GolferRed]

Yes my Versa is dead after one year, 3 months.  started acting up so I rebooted and networked for about 4 hours.  Then it just died

[Gg_1974]

yep, this recently happened to je as well. I am a first responder and I heavily rely on my fitbit to keep track of the time and date as well as fitness goals. I was out for a run and the screen went black. I thought the battery died but that wasn't it. I tried the 3 button reset and the watch never came back. This is the fifth fitbit I have owned since 2014 and EVERY single one breaks. These trackers are junk. 

[MelodyWyb]

Yes! Mine died yesterday and I haven't gotten anyone to respond to me. Stopped counting my steps, I reset it several times, then I had green lines go across the screen and then it completely died. Black screen that won't do anything!

[Gg_1974]

I did a useless live chat. So unbelievably pissed about this!!!!

[MelodyWyb]

UPDATE--- I called them this morning and talked to a guy named Andrew that was super nice about it. He walked me through cleaning it and charging it and it didn't turn back on. I am shipping my old one back and I should have a new one in a couple of weeks. Great customer service experience!

[andreanc1984]

Agreed!!! Same issue, my warranty conveniently expired in february.. so I paid $250 for it to last just over a year and all they offer is a 20% discount, which I never even received the email for that!!

[Tamerawessel]

Mine hasn’t completely died, but it is showing all the signs that it will, quick battery drain, display screen issues that have led to the black screen. So far it is still tracking, but judging from other posts it is only a matter of time before it dies completely. Even if it doesn’t completely die it’s not working as advertised. 

[Dexter4]

Mine is the exact same just dead will do nothing , won’t charge , won’t turn on , really fed up 

[dreamama3b]

Yes!!! I just had the same issue during the night. It is still tracking, tried resetting both ways with no luck. The screen just stays black. Again purchased a little over a year ago. 

[Sworrabs]

Received my versa 11 months ago.. On Saturday it just stopped working. Charged it overnight, updated the app..seemed to be ok. Today...just stopped again! Not correctly logging anything before it dies either.

extremely frustrating!!

[MvngToSmSng]

Literally the same issue! If I may be honest we went swimming with it and went 5 feet underwater at home since it is an above ground pool, however that is only 2% of the maximum limit of the water resistance. However I needed to vent a little bit more...

1. During the chat the person said that it was a system issue, and when I was pressing further to better understand the situation they said "I would like to apologize if it may sound difficult for you."

2. While trying to ask if they could clarify something they said they hung up on my chat.

3. While on the phone with support they stated that these things happen with technology and when pressed as for a reason why it stopped working they said it just happens after a while. After asking what we could do to prevent it from happening again or to ensure a longer life expectancy of the device they said they could not answer that question.

4. I have an ionic as well and I feel like I shouldn't be wearing it at this point because it might randomly break like my ionic, as per what was stated over the phone by the customer service representative.

5. I had the first fitbit, and have gone through lots of use, and getting new ones, replacing them and everything else. Fitbit has truly declined over the years and after writing this out, am ready to move to another smartwatch.

6. Going back a little the "representatives" also never answered my questions directly. Now that I am thinking about it a little they kept beating around the bush when it came to direct questions about their products.

7. If you are still here thanks for reading and hopefully you are treated better than how Fitbit has treated this situation.

[Gg_1974]

I will never purchase another fitbit. I have had 5 and all of them have been junk. On to a Samsung smartwatch.Sent via the Samsung Galaxy S10, an AT&T 5G Evolution capable smartphone

[courie]

I just purchased mine a week ago. I charged it this morning during a meeting and it was over 90% charged. And now less than 4 hours later it's completely dead on my wrist. I put it on the charger and it's not doing anything. I can't even try a hard reboot because it has no power. I bought this one to place the Charge 3 I bought last year that died a week ago (basically the same issue with the Versa, fully charged and died on my wrist in an hour). Is this beginning a common occurrence? I don't want to spend the money on an iWatch or Garmin but if they're more reliable I may have to.

[RuenVe]

Yeah same issue on June 19th 2020 in the afternoon I glanced one minute at the time, then went back to answer msg in phone glance back nothing. Versa had no reply, I though it was the bug where I had to press the button combo to get it to turn on or charge it, yet nothing happen and I bough this Watch on March 19th 2020 and that being said it lasted 3 months. My Charge and Inspire lasted way longer being a fraction of the price, whats going on Fitbit.

Update 6-27-20
So it turned on while connected to PC, but only the back light. I would attempt to fix it, but I already ordered another. Not sure if its the digitizer or the mainboard itself, it does now have power. I had it connected for at least 3 days straight.

[MarreFitbit · Accepted solution]

Hello everyone!

We're sorry to hear that you went through that situation with your Fitbit Versa smartwatches. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen the majority of you have contacted our Support Team, so if you're still talking with them, my best recommendation will be to keep the conversation with them as they'll know what the next step to try based on your warranty status and your specific issue. Discounts and replacements depend on tracker model and other factors. If you were already given a resolution, for more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

If you have just joined this thread, please refer to these help articles for troubleshooting steps: How do I restart my Fitbit device?, Why won't my Fitbit device sync?, Why isn't my Fitbit device's battery charging?. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.

In addition, we ask that posts stay relevant to the thread's subject, be productive, and follow our Community Guidelines. The Community is designed to empower users to achieve their goals by connecting with friends, other like-minded people, and Fitbit in a trusted environment. Keep your comments constructive and relevant to the topic, and please refrain from posting content that would constitute advertising, spam, or any other form of solicitation. Thank you for your cooperation in keeping this a welcoming and constructive place for all members. 

I'll be around.