Versa stopped working

[lelonparker85]

4 months after warranty expires, and failed update my Versa stops. You guys only off 35% off a brand new one. You customer service sucks. Hello Apple Watch. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @lelonparker85, welcome to the Community Forums. We're sorry to hear that your Versa stopped working 4 months after your warranty has expired. We understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our team again or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you.