Versa stopped working

[kbobsmom]

After fully charging Versa it would not turn on. I've tried restarting it several times over the past two days, it will turn on for about 20 seconds anda go dead again. It did turn once and synched with my phone then turned off again after about 10 minutes. Feeling very frustrated, any other suggestions?

[NellyG]

Hi @kbobsmom  Try a factory reset using the buttons. If that doesnt fix it please come back here

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[kbobsmom]

Thank you for the suggestions. Unfortunately it did not work. 

[Meredide]

Hi I am having the same issue and the 3 button reset unfortunately didn’t work for me either but thank you for the suggestion.