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Sleep and HR function not updating

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‎02-22-2019 00:13 - edited ‎02-22-2019 00:13

‎02-22-2019 00:13 - edited ‎02-22-2019 00:13

My versa is syncing nicely with steps without issue, but my HR and sleep functions will not update.  They have remained the same since last Sunday.

 

I have restarted my phone, re installed the app and restarted my fitbit without success.

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‎02-22-2019 00:23

‎02-22-2019 00:23

This seems to be an ongoing bug that fitbit are looking inot. See the following thread for their latest updates:

 

https://community.fitbit.com/t5/Versa/HR-not-tracking-lights-stopped-flashing/td-p/3293890

 

The advice there seems to be to restart the fitbit and if this doesn't work then to contact customer support.

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