Versa stopped working

[Jamie.w]

My versa stopped reading my pulse on Saturday while walking. Then Sunday morning it was as if it was dead no sign of life. No lights nothing. I have tried holding buttons and everything to reset it and it still won’t work. Placed on charger for several hours and still nothing. This was a gift from the please department for finishing first in a fitness competition and would like to get it fixed and working again. Any real advice please?

[Ashley7899]

Mine stopped working as well, it was just fine and I threw it on the charger and the next day or two I took it off and it was completely dead I tried resetting it and trying different outlets and nothing worked it will not turn on 

[NellyG]

@Ashley7899  @Jamie.w  Try a factory reset. If it is still not working come back here. 

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Jamie.w]

I have tried this and it didn’t work nothing is happening.

Update:

I have tried this and it is still not working.

Moderator edit: merged replies

[Jerry1964]

My versa is dead. Woke up this morning and it was dead - just a black face. I’ve trued holding all 3 buttons but nothing is happening 

[LiliyaFitbit]

Welcome to the forums @Jamie.w , @Jerry1964 and @Ashley7899 ! It's great to see you around @NellyG ! I am sorry for the late response. 

@Jamie.w  Sorry to hear your Fitbit Versa that you received as a gift has stopped working. Thank you for your troubleshooting efforts. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Ashley7899 I appreciate the details of the difficulty you're experiencing with your Versa. Have you tried the steps to factory reset your device provided by @NellyG ?

@NellyG thank you for providing the steps to factory reset the device!

@Jerry1964 Thank you for your efforts. I could see that you got in touch with the Support team about this and that they were able to help you. 

I'll be around if you need further assistance.

[shabih]

t did u do there after because mine has also stopped working its not getting switched on

Update:

bought fitbit versa on 26march 2019in ** days it is completely dead it was fully charged last night but in the morning it was dead not responding to anything even * button press *on trying to charge its getting heated and still dead..tried calling custumer care it says number is invalid

Moderator edit: merged replies

[LiliyaFitbit]

Hello @shabih  thanks for joining the Fitbit Community, it's great to have you on board. I am sorry for the delayed response. 

Thank you for sharing the details of what you're experiencing with your Fitbit Versa. I appreciate your efforts trying to resolve this. Thank you for sharing the difficulty you're having trying to contact the Customer Support. I could see that you got in touch with them about this and that they are helping you. You're in good hands now. 

Please let me know if there is anything else I can do for you.