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Versa stopped working

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‎06-06-2019 06:56

‎06-06-2019 06:56

My Versa stopped working a week ago. I have tried to reset it, but it does not come on.

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‎06-07-2019 12:34 - edited ‎10-19-2023 16:21

In response to Cheraka

‎06-07-2019 12:34 - edited ‎10-19-2023 16:21

Hello @Cheraka, it's nice to see you around here! I'm glad to hear that our Support Team solved the issue you were experiencing with your Fitbit Versa. 

Don't forget that you can set up your new device on your currently Fitbit account without losing any previous data by following these steps:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎06-06-2019 19:42

‎06-06-2019 19:42

Contacted customer service and they are sending a replacement watch.

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‎06-07-2019 12:34 - edited ‎10-19-2023 16:21

In response to Cheraka

‎06-07-2019 12:34 - edited ‎10-19-2023 16:21

Hello @Cheraka, it's nice to see you around here! I'm glad to hear that our Support Team solved the issue you were experiencing with your Fitbit Versa. 

Don't forget that you can set up your new device on your currently Fitbit account without losing any previous data by following these steps:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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