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Versa stopped working

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‎08-04-2019 19:37 - last edited on ‎08-09-2019 17:15 by

‎08-04-2019 19:37 - last edited on ‎08-09-2019 17:15 by

I bought a Fitbit versa special edition 18 months ago and it just stopped working for no reason. The watch got really hot, the battery died in seconds although it was at 71% seconds ago then it died. I tried every trouble shooting they suggest to no avail. I loved my versa up until that point but I’m really disappointed by the quality. The warranty is for 12 months, so although It’s not normal for a 300$ watch to only last 18 months there is nothing that can be done because the warranty is over. I will never buy Fitbit product again.

 

 

Moderator edit: subject for clarity

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‎08-09-2019 17:12

‎08-09-2019 17:12

Welcome to the Fitbit Community @BrigitteP. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the details of the issue with your Fitbit Versa which stopped working after 18 months. Thank you for your troubleshooting efforts. I totally understand how you are feeling as you loved your device and would like to continue using it and working on your goals. Your feedback and comments are greatly appreciated. 

 

I've sent your information to the Customer Support team so they can review your case and get in touch with you. You should be getting a reply soon.

 

I'll be around if you need further assistance. 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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