Versa stopped working

[Trafster15]

My versa died in the pool yesterday. Won’t charge, won’t switch on and won’t reset. It’s been fine every time I’ve used it until the Versa 2 announcement 😞

Its also disappeared from my active devices 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Trafster15. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa died in the pool. Thank you for your efforts to resolve the issue and letting me know that your watch also disappeared from your active devices. I recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? This article may contain the steps you tried already, but you can skip them and proceed with the rest.

If the issue still persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please do the following:

1. On the watch, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device? 

Let me know how it goes, I'll be around!

[Trafster15]

Hi

I tried what was suggested but nothing even shows on the screen

It’s been completely dead for the last 3 days

Any other ideas?

Natalie

Sent from my iPhone

[LiliyaFitbit]

Hi @Trafster15, thank you for your reply. 

I appreciate your time and efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if you need further assistance. 

[VTTT]

The exact same thing happened to me on the very same day!!! I spent about 10 minutes in the pool until I realized that my Versa was dead and it's been like that ever since. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @VTTT.

Thank you for joining the thread and sharing that you've experienced the same issue. I would like to confirm if you've tried the troubleshooting steps from this post? 

Looking forward to your response. 

[VTTT]

Yes, I tried. My Versa is half-dead, it will randomly try to turn itself on and vibrate as it does but the screen never lit up again. And this is my second one BTW. The first one was replaced after I kept in on in the shower for the first and only time and it instantly died. It seems to be an urban myth (some would call it lie) that this thing is water-resistant.

[Michaelagg]

Hi, 

I have a similar issue. My Fitbit started playing up last night and wouldn’t turn on so I put it on charge. This morning it still won’t turn on and I have tried all the steps recommended in this thread. 

Please can I have some help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Michaelagg. Thank you for your reply, @VTTT. 

 @VTTT I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@Michaelagg thank you for joining the thread and sharing that you're experiencing similar issue with your device. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance.