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Versa stopped working

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‎05-15-2020 22:12 - last edited on ‎06-26-2020 15:38 by Fitbit Moderator

‎05-15-2020 22:12 - last edited on ‎06-26-2020 15:38 by Fitbit Moderator

Hi all!

I have had my versa for a little over a year now. This is my second fitbit device, as my first fitbit was an alta and stopped working after having it for about 5 months I figured I would upgrade. So i bought myself a fitbit versa, I was originally going to buy an apple watch but I figured I'd try another fitbit device because of the more affordable price tag. Let me tell you that was a huge mistake. I had my versa for maybe 6 months and back in November, I vividly remeber looking down at my watch to check the time and when I did, the display turned on and then colored lines came accross the display and my fitbit shut off completely. I figured maybe it had just died and I needed to charge it. So I left it on the charger for a few hours and nothing. So I decided to leave it on the charger for a few days again nothing. In between checking, I tried to hard reset the device and each time I couldn't even get the fitbit logo to turn on. So just like my Alta stopped working my Versa did the same. After being angry for awhile, I forgot about it. I just came accross it whilst moving and was re-angered at how much money I spent for this device to not function. I have emailed customer support so I hope to hear back from them soon, but since I waited so long to address the issue I'm sure they'll say they can't help me. So I just wanted to post my experience and would discourage anyone from purchasing a fitbit. 

 

Moderator Edit: Clarified subject

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‎06-26-2020 15:41 - edited ‎06-25-2024 08:58

‎06-26-2020 15:41 - edited ‎06-25-2024 08:58

Hi there @kyrarose, welcome to the Community Forums. I am sorry to hear that you went through that situation with your Fitbit Versa. We‘re taking into consideration your comments and sentiments with regards to our products.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

I tried looking out to your support case, but I couldn't find any so far. Please let me know if our Support Team took care of this situation in order for me to contacted them on your behalf. 

Maria | Community Moderator, Fitbit


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