help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-28-2020 09:09 - last edited on ‎06-27-2020 05:31 by Fitbit Moderator

‎05-28-2020 09:09 - last edited on ‎06-27-2020 05:31 by Fitbit Moderator

I am on my third Fitbit I bought the last one in November, and like the other two it has stopped working. I am so over Fitbits!

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-27-2020 05:30

‎06-27-2020 05:30

Hi @R.Brown, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa has stopped working. I totally understand how you feel about this.

 

I would like to help you in order to turn the bad experience into a good experience. Please let me know more details about the issue that your Versa is experiencing. Does it turn on? Did it stop charging or syncing your data?

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎06-27-2020 06:21

In response to JuanJoFitbit

‎06-27-2020 06:21

I did the update, and now the battery won’t stay charged. I have only had the watch since November, They usually only last me a year but this is just too much. I tried all of the suggestions of turning it off and back on and it didn’t work.
Best Answer
0 Votes