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Versa stopped working

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‎06-19-2020 07:17 - last edited on ‎06-19-2020 17:59 by Fitbit Moderator

‎06-19-2020 07:17 - last edited on ‎06-19-2020 17:59 by Fitbit Moderator

Unfortunately, my Fitbit versa stopped working last night. I bought it two years ago and I'm perplexed and disappointed. Has anyone encountered this issue?

 

I've been a loyal customer of Fitbit for more than 5 years. ☹️

 

Does anyone have a customer service number to call for a replacement?

 

Moderator Edit: Clarified subject

 

 

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‎06-19-2020 17:59

‎06-19-2020 17:59

Hi @Sunharper, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

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