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Cracked Versa screen

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‎06-19-2020 05:52 - last edited on ‎06-19-2020 17:58 by Fitbit Moderator

‎06-19-2020 05:52 - last edited on ‎06-19-2020 17:58 by Fitbit Moderator

Had versa 1 week and woke with cracked screen. Fitbit contacted and only offering discount on new watch even though I've just spent £150 on this one. Any ideas on how can get screen repaired? Refuse to pay out more cash on new watch that's made so poorly!! 

 

Moderator Edit: Clarified subject

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‎06-19-2020 17:57

‎06-19-2020 17:57

Hi @MrsS82, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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