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Versa stopped working

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‎07-01-2020 09:13 - last edited on ‎07-03-2020 07:41 by Fitbit Moderator

‎07-01-2020 09:13 - last edited on ‎07-03-2020 07:41 by Fitbit Moderator

Had my Versa since Nov 2019, wearing it daily and charging it regularly. A few days ago I noticed the heart rate was showing 165 or so, but my pulse was around 70 at the time. At some point in the hour after I noticed the high heart rate, the screen went black and it is now unusable. I also checked the app, and it looks like my Versa did not sync for a day and a half prior to shutting down. (I don’t think I’ve ever gone a day where the Versa did not sync with the app on my phone).

I tried pressing and holding all combinations of the 3 buttons to no avail.
I noticed condensation in 3 of the 4 sensors on the back of the watch, so it has been sitting in a bag of rice for the last 3 days. Today, the condensation is almost gone and I put the Versa on a verified working charger - the watch gets warm, but still does not respond to anything.

I believe it’s past the warranty period, but I expected the watch to last me more than 17 months. Any help is greatly appreciated.
Thanks.

 

Moderator Edit: Clarified subject

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‎07-03-2020 07:44 - edited ‎10-12-2023 02:56

‎07-03-2020 07:44 - edited ‎10-12-2023 02:56

Hi there @MikeH9, welcome to the Community Forums.Thanks for the details provided in your post and for taking the time to troubleshoot your Versa in order to fix the issues you've been having with it.

I've seen that you contacted our Support Team after posting here and they are helping you since. Please don't miss to check your inbox so your issue can be solved as soon as possible. 

Maria | Community Moderator, Fitbit


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