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‎11-01-2021 14:02

‎11-01-2021 14:02

How can you test if the charger or the Fitbit is faulty? My Fitbit has been working perfectly, no issues and suddenly no longer charging, complete black screen with no life whatsoever. Any ideas? Is it scrap? TIA 

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‎11-01-2021 14:46

‎11-01-2021 14:46

Hi @MargotUk  customer support can "see" what's going on somehow, so call them.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-01-2021 15:13

In response to Odyssey13

‎11-01-2021 15:13

Thanks for the helpful reply, will give them a call 😊

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