Versa stuck at Data not clear error

[Xfree]

Hi guys my new versa having a issue with data not clear please try to sync again? Any idea how to solve it?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Xfree. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your 2-week-old Fitbit Versa is stuck at "Data not clear" error. Thank you for your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

Let me know if you have any questions.

[SunsetRunner]

My versa lite has done the same thing any idea how to fix it please

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa Lite. I recommend trying the instructions from this post. 

Let me know if the issue persists, I'll be around.