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Versa stuck on Fitbit Logo

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‎11-26-2020 09:20 - last edited on ‎11-26-2020 12:49 by Fitbit Moderator

‎11-26-2020 09:20 - last edited on ‎11-26-2020 12:49 by Fitbit Moderator

Hi

 

The screen on my fitbit versa 2 is frozen on the logo screen, i have tried to restart it by holding down each of the buttons but nothing happens.

 

 

Moderator Edit: Clarified subject

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‎11-26-2020 12:49

‎11-26-2020 12:49

Hi there @Paulks, welcome to the Community Forums. Thanks for the steps you've tried prior to posting here, I understand where your concern is coming from. I'll be glad to help you.

 

Besides of what you've done, please trying the steps below:

 

  • Remove your Versa from your Fitbit account and your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

 

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Let  me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-26-2020 12:49

‎11-26-2020 12:49

Hi there @Paulks, welcome to the Community Forums. Thanks for the steps you've tried prior to posting here, I understand where your concern is coming from. I'll be glad to help you.

 

Besides of what you've done, please trying the steps below:

 

  • Remove your Versa from your Fitbit account and your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa again.
  • If there is no connection, restart your Versa.

 

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Let  me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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