Versa stuck on Fitbit logo

[Aadit]

My fitbit is just showing the fitbit logo. Please tell me a solution if this has happed with u guys

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Aadit. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having difficulties to update your Fitbit device, see Why can't I update my Fitbit device?

[Aadit]

I haven't used it for about 1 year so it isn't paired. 

[Aadit]

It isn't paired to my phone