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Versa stuck on Fitbit logo

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‎02-27-2020 10:36 - last edited on ‎02-28-2020 14:23 by

‎02-27-2020 10:36 - last edited on ‎02-28-2020 14:23 by

My fitbit versa is stuck on the Fitbit logo. I've googled the fix and tried everything the logo just keeps coming back on. How can I fix this. 

 

 

Moderator edit: subject for clarity

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‎02-28-2020 14:22

‎02-28-2020 14:22

Welcome to the Fitbit Community, @Ray72.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is stuck on the Fitbit logo. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.


Let me know if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-28-2020 15:00

In response to LiliyaFitbit

‎02-28-2020 15:00

Thanks
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‎03-01-2020 15:13 - edited ‎03-01-2020 15:13

In response to Ray72

‎03-01-2020 15:13 - edited ‎03-01-2020 15:13

Hi @Ray72, thank you for your reply. I am sorry for the delayed response.

 

I am sure our Support team will do their best to help you, please keep working with them. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. I'll be around if you need further assistance.  

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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