Versa Lite issues

[AshleyH311]

I woke up this morning and my screen was black. When I click the side button I see the screen light up a little but it is still black. I have held down the side button to restart and it vibrates, but still is black. I have also tried the changing of the clock face and it is still black. When I restart it there are gray lines and then goes back to being black. How can I fix this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @AshleyH311.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite screen. Thank you for your efforts to resolve this by doing a restart and changing a clock face. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions. 

[amie1708]

ive had this same issue with my fitbit versa lite. It was running low on battery today so i put it on charge for a few hours and came back and it is lighting up slightly but still a black screen. The watch works if i swipe down to access the dashboard and across for my apps but the clock just isnt working, very irritating

[LiliyaFitbit]

Welcome to the Fitbit Community, @amie1708. I am sorry for the delayed response.

Thank you for joining the thread and sharing the details of the issue with your watch. I understand how frustrating this is for you and appreciate your efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. 

Let me know if you have any questions.